Terms of Service
Welcome to My Cheriee (referred to as "we", "us", or "our"). These Terms of Service ("Terms") govern your use of our website mycheriee.com (the "Site") and your purchases from us. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or make purchases.
1. GENERAL CONDITIONS
By agreeing to these Terms, you represent that you are at least the age of majority in your country, state, or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction.
We reserve the right to refuse service to anyone for any reason at any time.
2. PRODUCTS & PERSONALIZATION
Some of our products are personalized (e.g., custom engraving with names, birth flowers, or custom text). Please carefully review the following terms regarding personalized items:
| Term | Description |
|---|---|
| Spelling Accuracy | You are solely responsible for the accuracy of the name or text you provide for personalization. Please double-check your spelling before placing your order. |
| No Changes After Processing | Once your order enters the processing phase (1x24 hours), we cannot make changes to the personalization details. |
| No Returns for Change of Mind | Personalized items are made especially for you. We do not accept returns or exchanges for personalized items due to change of mind, spelling errors, or incorrect text provided by you. |
| Quality Assurance | We take great care in hand-engraving every item. However, slight variations in engraving depth, font, or placement may occur due to the handmade nature of the process. These variations are not considered defects. |
3. ORDERS & PAYMENT
| Aspect | Terms |
|---|---|
| Order Acceptance | We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraud. |
| Payment | We accept payments via [list your payment methods, e.g., Stripe, PayPal, credit/debit cards, etc.]. All payments must be made in full before your order is processed. |
| Pricing | All prices are listed in [SGD / USD / your currency]. We reserve the right to change prices at any time without prior notice. |
| Taxes & Duties | You are responsible for any applicable taxes, customs duties, or import fees in your country. We are not responsible for delays caused by customs. |
4. PROCESSING & SHIPPING
| Service | Details |
|---|---|
| Processing Time | All orders are processed within 1x24 hours (excluding weekends and public holidays). This includes hand-engraving and packaging. |
| Shipping Time | Delivery times vary by destination. For orders to Singapore & Malaysia, we aim for 3 – 5 business days. For other countries, estimated delivery times will be 5-15 days. |
| Shipping Cost | We offer free shipping on all orders to Singapore & Malaysia. For other countries, shipping costs will be calculated at checkout. |
| Tracking | You will receive a tracking number via email once your order has been shipped. |
| Delivery Delays | We are not responsible for delays caused by courier services, customs, or unforeseen circumstances beyond our control. |
5. RETURNS & REFUNDS
We want you to be completely satisfied with your purchase. Please review our return policy carefully:
| Scenario | Policy |
|---|---|
| Change of Mind | We do not accept returns for change of mind, especially for personalized items (engraved or customized). |
| Damaged or Defective Items | If your order arrives damaged or defective, please contact us within 7 days of receiving your order. We will require photos of the damage and may offer a replacement or refund at our discretion. |
| Incorrect Items | If you receive an incorrect item (wrong product or variant), please contact us within 7 days and we will resolve the issue promptly. |
| Return Shipping | For any approved returns, return shipping costs will be covered by us (for damaged/defective items only). |
To request a return or report an issue, please contact us at support@mycheriee with your order number and a description of the issue.
6. CUSTOMS, DUTIES & TAXES
For international orders (outside Singapore), you may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the sole responsibility of the buyer. We recommend checking with your local customs office for more information before placing your order.
7. INTELLECTUAL PROPERTY
All content on our Site, including but not limited to text, images, logos, graphics, product designs, and branding, is the intellectual property of My Cheriee and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or use any content from our Site without our prior written consent.
8. USER CONDUCT
By using our Site, you agree not to:
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Use the Site for any unlawful purpose
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Violate any applicable laws or regulations
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Infringe on the rights of others
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Transmit harmful or malicious code
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Interfere with the security or functionality of the Site
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Submit false, misleading, or inaccurate information
9. DISCLAIMER OF WARRANTIES
We provide our products and services on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding the operation of our Site, the accuracy of the information, or the quality of our products, except as required by law.
10. LIMITATION OF LIABILITY
To the fullest extent permitted by law, My Cheriee shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:
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Your use of our Site
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Any errors or omissions in product descriptions
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Delays in shipping or delivery
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Custom duties or import taxes
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Any unauthorized access to your personal information
Our total liability shall not exceed the total amount paid by you for the order in question.
11. PRIVACY
Your use of our Site is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
12. THIRD-PARTY LINKS
Our Site may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external sites. You access them at your own risk.
13. CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on this page. Your continued use of our Site after any changes constitutes your acceptance of the updated Terms.
14. GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of the country where our business is registered. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.
15. CONTACT US
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:
📧 Email: support@mycheriee.com
📞 Phone: +62 859-5434-8309