Returns & Exchange

We Want You to Love Your Gifts.

Please read our returns policy carefully before purchasing. Policy differs between domestic and international orders.

📅 7-Day Window

Indonesia orders only. You have 7 days from delivery to request a return or exchange.

🔄 Exchanges Welcome

Indonesia orders only. We happily exchange for a different variant or product, subject to availability.

✉️ Contact Us First

All returns and exchanges must be pre-approved. Email us before sending anything back.

🇮🇩 Indonesia Orders – Domestic Returns & Exchanges

We offer returns and exchanges for orders shipped within Indonesia, subject to the conditions below.

Condition Status
✅ Requested within 7 days of delivery ✓
✅ Unused, unwashed, and in original condition ✓
✅ In original packaging with all tags attached ✓
✅ Free from any odours, marks, or damage ✓
❌ Items that have been used or worn cannot be returned ✗
❌ Personalized items (engraved with names or custom text) are final sale ✗
❌ Sale items are final sale and cannot be returned ✗
❌ Items returned without prior approval will not be accepted ✗
❌ Requests made after 7 days of delivery will not be accepted ✗

✈️ International Orders – Policy

⚠️ International Orders — No Returns

All international orders are final sale. We do not accept returns for orders shipped outside of Indonesia.

Please carefully check the product descriptions, size charts (where applicable), and personalization details before completing your purchase.

The only exception is if we have made a shipping error — for example, if you received the wrong item or wrong variant due to our mistake. In this case, please contact us within 48 hours of delivery at [your-email@yourstore.com] with your order number and photos, and we will resolve this at no cost to you.

🌍 International Exchanges — Special Circumstances Only

In special circumstances, we may be able to accommodate an exchange for international customers at our discretion. If approved, the following conditions apply — please read carefully before requesting:

# Condition
01 You are responsible for all return shipping costs back to us in Indonesia
02 All duties, taxes, and customs fees on the return shipment are your responsibility
03 Outbound shipping costs for the replacement item must be covered by you
04 Any duties, taxes, or customs fees on the replacement shipment to you are your responsibility
05 Items must be unused, in original condition, and in original packaging with tags attached
06 Exchange must be approved by our team before you send anything back — do not ship without approval

To request an international exchange, email us at support@mycheriee.com with your order number and the reason for your request.

We strongly recommend checking each product's description and personalization details before ordering to avoid issues.

🎁 Personalized Items – Important Note

Please read this section carefully before placing your order.

Because our products are custom-made and personalized (hand-engraved with names, birth flowers, or custom text), we do not accept returns or exchanges for the following reasons:

Reason for Return Accepted?
Change of mind ❌ No
Spelling errors (incorrect name or text provided by you) ❌ No
Wrong font or placement (if you did not specify) ❌ No
Incorrect color or variant (if you selected the wrong option) ❌ No
Delay in shipping (due to courier or customs) ❌ No

We encourage you to double-check your personalization details (spelling, name, text) before finalizing your order. Once your order enters the processing phase (within 1x24 hours) , we cannot make changes.

📋 Process – How to Return or Exchange

For eligible Indonesia orders. International exchange requests follow the same steps, subject to approval and customer-paid shipping and duties.

Step Action
01 Contact Us – Email us atsupport@mycheriee.com within your return window with your order number and the reason for your request. Indonesia: within 7 days. International: contact us first to check eligibility.
02 Await Approval – Our team will review your request and respond within 2 business days with instructions. Please do not send items back before receiving written approval from us.
03 Pack & Ship – Pack your item securely in the original packaging. Return shipping costs are the responsibility of the customer. International customers are also responsible for all duties and taxes incurred on the return shipment.
04 Exchange or Refund – Once we receive and inspect the item, we will process your exchange or refund within 5–7 business days. Refunds for Indonesia orders are issued to the original payment method.

🔧 Faulty Items – Received a Faulty or Wrong Item?

If you receive a damaged, defective, or incorrect item due to our error — whether you are in Indonesia or internationally — please contact us within 48 hours of delivery at support@mycheriee.com with photos of the issue and your order number.

We will resolve this for you as a priority at no cost to you.

Please note: This exception applies only to errors made by us. It does not apply to:

  • Sizing issues (for applicable products)

  • Spelling errors or incorrect text provided by you

  • Change of mind

 

Still Have Questions?

We're always here to help. Email us at support@mycheriee.com and we'll get back to you within 2 business days.