Shipping Policy
Welcome to MyCheriee ! We are committed to delivering your personalized gifts to you as quickly and safely as possible. Please read our shipping policy below to understand our processing times, delivery estimates, and other important information.
1. ORDER PROCESSING TIME
All orders are processed and crafted with care within 1 business day (1x24 hours) after your order is placed. This includes the time needed for personalization, hand-engraving, quality checks, and packaging.
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Orders are processed and shipped Monday through Friday, excluding weekends and public holidays.
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You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
2. SHIPPING DESTINATIONS & DELIVERY TIMES
We ship worldwide. Estimated delivery times are calculated from the date of dispatch and are to be used as a guide only. Actual delivery times may vary depending on customs clearance, public holidays, and other factors beyond our control.
| Region / Country | Estimated Delivery Time (Business Days) |
|---|---|
| Primary Destinations | |
| Singapore | 3 – 5 business days |
| Malaysia | 3 – 5 business days |
| Other Destinations | |
| United States | 5 – 15 business days |
| Australia | 5 – 15 business days |
| United Kingdom | 5 – 15 business days |
| Canada | 5 – 15 business days |
| Japan | 5 – 15 business days |
| South Korea | 5 – 15 business days |
| Thailand | 5 – 15 business days |
| Germany & Europe | 5 – 15 business days |
| Other Countries | 5 – 15 business days |
3. SHIPPING COSTS
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Free Shipping on all orders to Singapore & Malaysia.
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For orders to other international destinations, shipping costs will be calculated at checkout based on the destination and package weight.
4. CUSTOMS, DUTIES & TAXES
Please read this section carefully before placing your order.
For international orders (outside Singapore), your package may be subject to customs duties, import taxes, and other fees imposed by the destination country's customs authority. These charges are the sole responsibility of the buyer.
| What You Need to Know | Details |
|---|---|
| Who Pays? | The buyer (you) is responsible for paying any customs duties, import taxes, or administrative fees required by your country's customs office. |
| We Cannot Predict These Fees | We have no control over customs duties and cannot predict the amount you may be charged. We recommend checking with your local customs office for an estimate before placing your order. |
| Delivery Delays | Customs clearance may cause delays beyond our estimated delivery times. We are not responsible for these delays. |
| Refused Shipments | If you refuse to pay customs duties and the package is returned to us, the original shipping cost will not be refunded, and you may be charged for return shipping fees. |
| Customs Declarations | We accurately declare the full value of the items in your order on all customs forms. We cannot change the declared value or mark packages as "gift" to reduce customs fees. |
5. ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor your package's journey.
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Please allow up to 24 hours for the tracking information to update after you receive your confirmation email.
6. SHIPPING ADDRESS
Please ensure that your shipping address is accurate and complete at the time of checkout. We are not responsible for orders that are lost or delayed due to an incorrect or incomplete address provided by the customer.
If you need to change your shipping address after placing an order, please contact us immediately at support@mycheriee.com . We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.
7. LOST OR DAMAGED PACKAGES
We take great care in packaging your order to ensure it arrives safely.
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Damaged Packages: If your order arrives damaged, please contact us within 7 days of receiving your order with photos of the damage. We will work with you to resolve the issue.
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Lost Packages: If your tracking information shows that your package has been delivered but you have not received it, please contact the courier service directly. If the package is confirmed lost by the carrier, we will send a replacement or issue a refund at our discretion.
8. CONTACT US
If you have any questions or concerns about your order or our shipping policy, please don't hesitate to contact us:
📧 Email: support@mycheriee.com
📞 Phone: +62 859-5434-8309
9. LOGISTICS PARTNERS
To ensure your package arrives safely and on time, we partner with trusted logistics providers:
| Logistics Partner | Services | Tracking |
|---|---|---|
| Lion Parcel | International shipping with various service levels, including regular and express options. | Track your package at lionparcel.com |
| Kurasi | Web-based parcel consolidator and e-commerce cross-border shipping solutions provider. | Track your package at kurasi.co.id |
| Pos Indonesia | Indonesial postal service with extensive domestic and international network, reaching up to 224 countries. | Track your package at posindonesia.co.id/id/tracking |
Thank you for shopping at My Cheriee! We appreciate your trust and are committed to providing you with the best experience possible.