Shipping & Processing Time

All orders are processed and crafted with care within 1 business day (1x24 hours) after your order is placed. This includes the time needed for personalization, hand-engraving, quality checks, and packaging.

We are committed to delivering your personalized gifts to you as quickly and safely as possible.

Region / Country	Estimated Delivery Time (Business Days)
Primary Destinations
Singapore	3 – 5 business days
Malaysia	3 – 5 business days
Other Destinations
United States	5 – 15 business days
Australia	5 – 15 business days
United Kingdom	5 – 15 business days
Canada	5 – 15 business days
Japan	5 – 15 business days
South Korea	5 – 15 business days
Thailand	5 – 15 business days
Germany & Europe	5 – 15 business days
Other Countries	5 – 15 business days

Free Shipping on all orders to Singapore & Malaysia.

You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

FaQ

1. How does the personalization process work?

Simply select the "Customize Name" option on the product page, type the name or text you'd like engraved (up to 10 characters), and we'll hand-engrave it on your chosen items. For birth flower items, you can also specify the birth month.

2. Can I personalize all items in a gift set?

Yes! When you purchase a gift set (e.g., Princess Package, Stanley Gift Set), all items in the box can be engraved with the same name. Just enter the name once at checkout.

3. What if I make a spelling mistake?

Please double-check your spelling before placing your order. Once your order enters the processing phase (within 1x24 hours) , we cannot make changes to the personalization details. We are not responsible for spelling errors provided by the customer.

4. What materials are used for the hairclaws?

Our hairclaws are made from high-quality acrylic with various finishes: Holo (holographic), Pearl (glossy pearl), and Marble (unique marble pattern). All are durable and lightweight.

5. Can I mix and match charms with my hairclaw?

Absolutely! We sell removable charms separately that can be attached and detached from any of our hairclaws. Mix and match based on your OOTD (Outfit of the Da

Country/region

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